{"id":29841,"date":"2025-06-27T14:23:49","date_gmt":"2025-06-27T17:23:49","guid":{"rendered":"https:\/\/www.certaja.com.br\/fiqueligado\/?p=29841"},"modified":"2025-06-27T14:23:50","modified_gmt":"2025-06-27T17:23:50","slug":"premio-aneel-de-ouvidoria-e-enose","status":"publish","type":"post","link":"https:\/\/www.certaja.com.br\/fiqueligado\/premio-aneel-de-ouvidoria-e-enose\/","title":{"rendered":"Pr\u00eamio ANEEL de Ouvidoria e ENOSE"},"content":{"rendered":"\n<p>Entre os dias 25 e 27 de junho, a CERTAJA Energia esteve presente em dois dos principais eventos do setor el\u00e9trico nacional, realizados na sede da Celesc, em Florian\u00f3polis (SC): o <strong>Pr\u00eamio ANEEL de Ouvidoria<\/strong> e o <strong>XXII Encontro Nacional de Ouvidores do Setor El\u00e9trico (ENOSE)<\/strong>.<\/p>\n\n\n\n<p>A coordenadora do setor de Relacionamento com o Cooperado, <strong>Deise Ara\u00fajo<\/strong>, e<strong> <\/strong>a colaboradora<strong> Isadora Teixeira<\/strong> acompanharam a programa\u00e7\u00e3o, que reuniu empresas de diversas regi\u00f5es do pa\u00eds.<\/p>\n\n\n\n<p>Os encontros proporcionaram importantes debates sobre os desafios e avan\u00e7os das ouvidorias no setor el\u00e9trico, abordando temas como o impacto no atendimento ao consumidor, indicadores de satisfa\u00e7\u00e3o e a implementa\u00e7\u00e3o de boas pr\u00e1ticas na escuta e no relacionamento com os usu\u00e1rios. <br><br>&#8220;Cada manifesta\u00e7\u00e3o do cooperado pode ser uma oportunidade de melhoria&#8221;, destaca Deise.<br><\/p>\n\n\n<style>.kb-gallery-id-29841_6a339e-f0 .kadence-blocks-gallery-item .kb-gal-image-radius, .kb-gallery-id-29841_6a339e-f0 .kb-slide-item .kb-gal-image-radius img{border-radius:0px 0px 0px 0px;;}<\/style><div class=\"kb-gallery-wrap-id-29841_6a339e-f0 alignnone wp-block-kadence-advancedgallery\"><div class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-slider kb-gallery-id-29841_6a339e-f0 kb-gallery-caption-style-bottom-hover 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data-light-image=\"https:\/\/www.certaja.com.br\/fiqueligado\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-27-at-08.02.18-2.jpeg\" data-id=\"29842\" class=\"wp-image-29842 skip-lazy\" srcset=\"https:\/\/www.certaja.com.br\/fiqueligado\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-27-at-08.02.18-2-768x1024.jpeg 768w, https:\/\/www.certaja.com.br\/fiqueligado\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-27-at-08.02.18-2-225x300.jpeg 225w, https:\/\/www.certaja.com.br\/fiqueligado\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-06-27-at-08.02.18-2.jpeg 960w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/div><\/div><\/a><\/figure><\/div><\/div><\/div><div class=\"kb-slide-item kb-gallery-slide-item\"><div class=\"kadence-blocks-gallery-item\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kb-gallery-item-has-link 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sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/div><\/div><\/a><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Entre os dias 25 e 27 de junho, a CERTAJA Energia esteve presente em dois dos principais eventos do setor el\u00e9trico nacional, realizados na sede da Celesc, em Florian\u00f3polis (SC): o Pr\u00eamio ANEEL de Ouvidoria e o XXII Encontro Nacional de Ouvidores do Setor El\u00e9trico (ENOSE). A coordenadora do setor de Relacionamento com o Cooperado, &hellip; <a href=\"https:\/\/www.certaja.com.br\/fiqueligado\/premio-aneel-de-ouvidoria-e-enose\/\" class=\"more-link\">Continue lendo<span class=\"screen-reader-text\"> &#8220;Pr\u00eamio ANEEL de Ouvidoria e ENOSE&#8221;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[642],"tags":[13],"class_list":["post-29841","post","type-post","status-publish","format-standard","hentry","category-edicao-890","tag-aconteceu"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"post-thumbnail":false},"uagb_author_info":{"display_name":"Cristiane Lautert","author_link":"https:\/\/www.certaja.com.br\/fiqueligado\/author\/cristiane\/"},"uagb_comment_info":0,"uagb_excerpt":"Entre os dias 25 e 27 de junho, a CERTAJA Energia esteve presente em dois dos principais eventos do setor el\u00e9trico nacional, realizados na sede da Celesc, em Florian\u00f3polis (SC): o Pr\u00eamio ANEEL de Ouvidoria e o XXII Encontro Nacional de Ouvidores do Setor El\u00e9trico (ENOSE). A coordenadora do setor de Relacionamento com o Cooperado,&hellip;","_links":{"self":[{"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/posts\/29841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/comments?post=29841"}],"version-history":[{"count":2,"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/posts\/29841\/revisions"}],"predecessor-version":[{"id":29873,"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/posts\/29841\/revisions\/29873"}],"wp:attachment":[{"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/media?parent=29841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/categories?post=29841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.certaja.com.br\/fiqueligado\/wp-json\/wp\/v2\/tags?post=29841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}